ࡱ> x  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwz{|}~Root Entry FkGy WorkbookSummaryInformation(DocumentSummaryInformation8p \pid087585 Ba==xK8X@"1Verdana1Calibri1Calibri1Calibri1Verdana1 Arial1@Arial1Arial1 Arial1hArial1 Arial1Arial1Arial1 Arial1Arial1Arial1@Arial1Arial1Arial1Arial1Verdana1h Arial1hArial1hVerdana1Verdana1Arial1&h Wingdings 21hArial1h Arial1h Arial1h Arial1h Arial1Arial1hVerdana1Verdana1 Calibri1  Calibri1 Calibri14 Calibri1  Calibri1 Calibri1 Verdana1 Calibri1,8 Calibri18 Calibri18 Calibri1> Calibri14 Calibri1< Calibri1? Calibri1h8 Cambria1 Calibri1  Calibri #,##0\ "EUR";\-#,##0\ "EUR"% #,##0\ "EUR";[Red]\-#,##0\ "EUR"&!#,##0.00\ "EUR";\-#,##0.00\ "EUR"+&#,##0.00\ "EUR";[Red]\-#,##0.00\ "EUR"A*<_-* #,##0\ "EUR"_-;\-* #,##0\ "EUR"_-;_-* "-"\ "EUR"_-;_-@_-D)?_-* #,##0\ _E_U_R_-;\-* #,##0\ _E_U_R_-;_-* "-"\ _E_U_R_-;_-@_-I,D_-* #,##0.00\ "EUR"_-;\-* #,##0.00\ "EUR"_-;_-* "-"??\ "EUR"_-;_-@_-L+G_-* #,##0.00\ _E_U_R_-;\-* #,##0.00\ _E_U_R_-;_-* "-"??\ _E_U_R_-;_-@_- 0.0% hh:mm:ss;@ [h]:mm                $  $  $  $  $  $  $  $  $  $  $  $  %  %  %  %  %  %  %  %  %  %  %  %  &  '   ( ff #+ #) #, #* ) * +  , P - P .  .  /   0 ` 1  $ $ $ #    2   $ $ $ 3 4 a> 5  8@ @     x@ @ , x@ @ ,  8@ @  8@ @   8@ @   8 8 x@ @ , 8@ @     8@ @  8@ @   8@ @   ( a ""@ @ ,     8@ @       aq@ @  8q@ @  aw@ @  8p@ @  8w@ @  a@ @  8@ @    a@ @  8@ @      ap@ @  a@ @   x@ @  X !8q@ @  !8@ @  a@ @ * 8p@ @   8p@ @   x@ @ * 1aq@ @ *  (  8@ @  a@ @ * "x@ @ / "x@ @ / |p@ @ * |w@ @ * |w@ @ *   1| @ @   8 @ @  a@ @ * |@ @ * aq@ @ * aw@ @ *  8p@ @   8@ @  " 8@ @  8@ @  8@ @  8@ @  8q@ @  8w@ @  8@ @  8p@ @  x@ @ , x@ @ , x"@ @ ,  `@ @ , x@ @ , x@ @ , x@ @ /  x@ @ , aq@ @  ap@ @  aw@ @  a@ @  a@ @  x@ @ ,  aw@ @ * aw@ @ * aq@ @ * aw@ @ * |@ @ * aq@ @ * aw@ @ * |@ @ * |@ @ * |@ @ * |@ @ * |* |@ @ * |@ @ * |@ @ * |@ @ * "8 @ @  "8 @ @   x@ @   x@ @  x @ @  x @ @   x@ @ / 8@ @   1|@ @    ||}A} #,##0.00ef"??\ _E_}A} #,##0.00ef"??\ _E_}A} #,##0.00ef"??\ _E_}A} #,##0.00ef"??\ _E_}A} #,##0.00ef"??\ _E_}A} #,##0.00ef "??\ _E_}A} #,##0.00L"??\ _E_}A} #,##0.00L"??\ _E_}A} #,##0.00L"??\ _E_}A} #,##0.00L"??\ _E_}A} #,##0.00L"??\ _E_}A} #,##0.00L "??\ _E_}A} #,##0.0023"??\ _E_}A} #,##0.0023"??\ _E_}A} #,##0.0023"??\ _E_}A} #,##0.0023"??\ _E_}A}  #,##0.0023"??\ _E_}A}! #,##0.0023 "??\ _E_}A}" #,##0.00"??\ _E_}A}# #,##0.00"??\ _E_}A}$ #,##0.00"??\ _E_}A}% #,##0.00"??\ _E_}A}& #,##0.00"??\ _E_}A}' #,##0.00 "??\ _E_}A}( #,##0.00"??\ _E_}}) }#,##0.00"??\ _E_   }}* #,##0.00"??\ _E_??? ??? ??? ???}-}/ #,##0.00}(}0  #,##0.00}A}1 a#,##0.00"??\ _E_}A}2 #,##0.00"??\ _E_}A}3 #,##0.00?"??\ _E_}A}4 #,##0.0023"??\ _E_}-}5 #,##0.00}}7 ??v#,##0.00̙"??\ _E_   }A}8 }#,##0.00"??\ _E_}A}9 e#,##0.00"??\ _E_}-}: #,##0.00}-}; #,##0.00}-}< #,##0.00}x}=#,##0.00"??  }}> ???#,##0.00"????? ???  ??? ???}-}@ #,##0.00}-}A #,##0.00}-}B #,##0.00}-}C #,##0.00}U}D #,##0.00"?? }-}E #,##0.00 20% - Accent1M 20% - Accent1 ef % 20% - Accent2M" 20% - Accent2 ef % 20% - Accent3M& 20% - Accent3 ef % 20% - Accent4M* 20% - Accent4 ef % 20% - Accent5M. 20% - Accent5 ef % 20% - Accent6M2 20% - Accent6  ef % 40% - Accent1M 40% - Accent1 L % 40% - Accent2M# 40% - Accent2 L湸 % 40% - Accent3M' 40% - Accent3 L % 40% - Accent4M+ 40% - Accent4 L % 40% - Accent5M/ 40% - Accent5 L % 40% - Accent6M3 40% - Accent6  Lմ % 60% - Accent1M 60% - Accent1 23 % 60% - Accent2M$ 60% - Accent2 23ٗ % 60% - Accent3M( 60% - Accent3 23֚ % 60% - Accent4M, 60% - Accent4 23 % 60% - Accent5M0 60% - Accent5 23 %! 60% - Accent6M4 60% - Accent6  23 % "Accent1AAccent1 O % #Accent2A!Accent2 PM % $Accent3A%Accent3 Y % %Accent4A)Accent4 d % &Accent5A-Accent5 K % 'Accent6A1Accent6  F %(Bad9Bad  %) Calculation Calculation  }% * Check Cell Check Cell  %????????? ???+ Comma,( Comma [0]-&Currency.. Currency [0]/Explanatory TextG5Explanatory Text %0 F Followed Hyperlink   1Good;Good  a%2 Heading 1G Heading 1 I}%O3 Heading 2G Heading 2 I}%?4 Heading 3G Heading 3 I}%235 Heading 49 Heading 4 I}%6( Hyperlink 7InputuInput ̙ ??v% 8 Linked CellK Linked Cell }% 9NeutralANeutral  e%"Normal :Normal 27Normal 2 % ;Normal 37Normal 3 % <Normal 47Normal 4 % =Noteb Note   >OutputwOutput  ???%????????? ????$Percent@ Percent 2( Percent 2A Percent 3( Percent 3B Percent 4( Percent 4 CTitle1Title I}% DTotalMTotal %OOE Warning Text? Warning Text %XTableStyleMedium9PivotStyleLight16` BRxx WVisit ProvisioningxRepair, AIT;  AK;66 ATTR; AVT; CA;00 FTR;** ISR;  NOISLM;$$" NOWDU95D;" NOWDU99D; ONWTT;Return: TTCIS;! TTR90OC; ! TTR95OC; VSR; I( .OH"Qy٢Іm@=eQy٢І{ hYV 3xݝ]]U~@A˥)i3HT:Њxa 2C jb  bb$& ̋Ƈ>>#h}#w^k50M]{u{[ !LJjgppA߇7~N2J'ZnoZ +BxAJTyAwxƞ FI2T 穾TRYz/*XWSw!UC=A|}-'kjʡE}=C/3%K%vRφ٧:~&) 13nU?=33~1pU=p}f/CWeJOSF,*_ ]Ktq|d)cĝ|G%wIIvI^R1،%$s b+ w;N􋼬wFp߆lY8q=(Q36x Xm%шvojL{W\K;ĺnj1kf;„8Ӟ!*w=܌m&Qg> ~3%9>kY)iz[dj9Ɯ%9Y69٭|N>/v<='g6^J镔ߩ"q?-lU4!據;U6u H+%bi31 !1`c \ch6`/;cc.Xm\9Gesܧ^㌚<㯆h>Z۰j~d|cWՏfs>#^_Kas5LZ]*"Uj%j4MUNH rVXudexS5j-5OmS^~eq[D+~#œڹ9&t~E LOovvw~qs}/r3=YܼUj~ߌKj>t^t"ƒ 7SF< nbLO{>FJ*G1YT拇ݯ_툄nןHi>Cۿ韞B/=[sWgtYdAŒ\%TBELQ{QJLt7"(wU; mW.џ`[}9 ]C QC~I]b0S1S4j0࿢cgϘx6l(ID<2L%e]mqxqW+<2LOe'4Oo>c_.+m17uo)G$ؐ>9͏Fw*}{KrJt:'y [R -LOoqy 7[U}TF!#!&џbc۰{$5毕6L:|,|;q|bIb@q=.6ϻ 7 kM\ye7pnM\qyeYP;q|b>kֈǬ#1Ac}4G*1.5A1?\x7{w?q~ft~lg%LOo n npGOo n np#Ho5-ʼnJәH:{gp#3F )pc_} 7Sڇ{n7H]959ң+Z[PyJEm4 s$plj3q}̄GNYxΏ)Y/ϋ_!l\<^=̝7{'36?WNGy.\w)υ*=>6_7ߩ)檕pn7~GkʚJt؞E.p3WzmĹ7Snp3}:q3n7b ȫfz*y58y߈kp!p#D*~i_b=ڛ3)dž n73B )pc_} 7Sڇ{n7H]u]5)_W.Ŷa uhyFuN"&=&v0ph?UI+1鼫3=>6xʹ_Zy}X?}0=yf.JZyK[.g)W7o[ߺ?/З*\c=~CXc_ |ln}Z#*m,L}_X|_ aeƀv{g*k*ٓHo-z#Nr#mnȍnO9e7N߈ p#p\:z ~#nÍn@3)p#7b\!y/>)pcÍ7[UѥR"!^"߷֚_ۆծc,dor'rl0ɿ=&v09|o |+a.ONYl]M&bpy|o |)x&z,?96"?vrlɿ=>6 V|Nm7Jn6sE"c}5ԗ;CwEq,VYS]7\h^s#''؟p# 7N߈ p#p\:z ~#nu2cnේiD}@pK{%p#7b\!p3=nKOfz Xpc/Vˠ9ɿwTbkͿmc!p-$.<Lo,bzcj'%"(n&{]y|o Syy"7cOy{pO|o |ω7zM_߾/o?WC}eIA}5Igg^FOOp3=F 7ӧnp3=F 7Sɿƹ7uF 7LO%99R[M8{9{MgNSx 7܈o)p#f7Sƾn7LonUM 䐣1Ɍd8L^,vڴ䊜*Suhڒw;KpK_UC&jͤ%eɳ'y9x\㒃{esXȳ'W7_|<*:}czЎgOy!Lȳ'W8(57ncX#*BM_/l~,02ɀ 9pʚJt%.p"^ƞgLOoOF'LOoTrpqÍ=B7SF7TV_&NGTΜÍ7z ܈p!/>)pcÍ7[MS._gfEj^Q/'3K&$15 :0oI>baY*oh[3>rg2>[b|J_v &$Ο|*.au}33pE~ l^6ϻYu@Gs.K$]ELq >Fmׯ&#<3{02  O$~ijm0GLT8/3#^NLc?8JǏILoAi)EGS}Gx"~>#(g/AXj' H|ק6Q*Ζ kGAUkmy.^/㖩tNs̄hp3=q>wPp3}:Q#LOopLOx϶)';( 7br*~i{9MgN;=L#Np;?rCs!en|8驜Y7,g:7fz np3}Z "̩))\))g;8fz*g=sYϜr֧OL@7J0!)\)̩qh=4ߓ~oTG ; {u_rNmhOeŭ߰|`ffBO^%wxj.zƭE۸MvW?o>~g'Ãlz-sg?" ztu殶Ȭm$ڼJA0wĶa~[L9IDK=c]GyT@_2-њ)*+pdt 5+c"Co*+@=Co*+8v!! ZuxmUNl[ M!bʋeSB]7ɶn6@1-.Et `,&_5UbZ5I!c4?`=e.s!>;Ϲ{ۥBUDx_6H[asV]aq7_XosTۭ"a<=SnqGʧt|O6.r+{bPXOVaެeyIoY^xhXd([iڟߩ_NL50[iCӟᆼoI`0~\uk҉NwS}{5v#}"xi틏k|o*M־\(WhcL8p/ͷ~zoBߓ3O4Oh/haܷ'Dwj@Xǵ}~ y?ogZ'辫@7}~ yM}6aoU4W'b}+S=cZ;zY%6[ =1_4'K&?ư>J捹2nʘ uB+~7t(^S>W>w"lUJ9UD<5Q")GZހY?Y3}j=oc^V^\roFfgZU 7r4)\y w`3>U+|T]x. b/؈6F< lƧ7b8!`3>lpfLcJ'To=ߏoq޻^׋X%nv6WF]cw{MՇD ɜ#Yȼ@&}̢̪J[/ȟ]5%dx!q1b.YVdUFA $,AhJF&Bn 'Z>oFĐnmx1=p ^GS3t6،O lV`#.§7bXx?)7b/f| ~#֮GyMz{g`#3F )`c_} 6S{l46km$?-R<SWɥ/5DȃȵIe׍LrY)q|rmoWw$3$2CL>jnBkBcmdL^ ,>!F1%oʯ|/3}νA}FPƺ<14[^lYu5%?:-+M8˧υϽ9,K W%ȧ򛒕EUni~eP/ϗzBn6S1lƧ7b f| ~2،OoۃTr{3>Bn6SXo/`#)0T3xm2F|)`#f6SƾlƧ6،ilUe'B8tу"ܞcۨW-?+kڡ3dyu#S"cޣ$rߦTzyo'w?CJJ/>/ܲ!YUny4*+**^ƷzBn 6S8X 6Skl`3>qslƧ7*-f|*%8ƙ߈A`!)7OqVQ|[*L51`2F|)`#f6SƾlƧ6،ilUeqoKD:sKvڎ[TC4ad^T ndfQfUe' #;^>KsKp.oWnd6py ^GS2(0vr=OeJrϻ\Њll.]z]y[gQG-!Jt|->WƖղcfe0t]y[fawSjSeE%< PXf| =~) 6r8Cƙ 6Sql`3>l`㼇Oo Ef| ~(=,L5ڳƃmx6،O1l6%ا`3>l}fLcj-+MqwMbwmmj_]:;U"I̋ d׍,ʬ}|aa62[ȽE^um&/ߌ"[ȽO^mr+/V^~`L"/x]MِeXwϑƞlG,`3>8f| ~{!b#/)8Sf| ~#.lƧl)r/e !،Ooŷ `<8C{7؈o`3>l Cf| ؗ`c^3TZ_?{X^blU;"֡C !"F&yI_723AfU.DžM %SOQVhL  {y<I&?^>}ȗ6~'ǒR=nt{]y[< dgQ~-''<[V Rze]^9jJnO6'4K*+**^ zb~)텈lƧ7~<)6rrJN6zqç7bXf1l!`3>Uʿ1`*߈g`#3F )`c_} 6S{l4ZzJu %vƂ1L|Qф.zC6|X50IlV)sd\㒽ADWK;-}W~Qޫ -և1^.}Efo"㑽IĻ+yC]yw"C3AC"Z/>oJF&BϺz!_j&s{JPX-Z>oՔ,X:s`qw:8Wƽ،߯z`}lƧ7b8?f|  6ޅf| ~#rTn Ukl"6xAv辢9dN9OSYcX`z9`)g=sYz=`o`oƃ 園w<lƧO;Cx|9 ~~3lP/԰:mgG+eaz7Fm o=Kw/3D/Fz{ϫw[.U/9fpϬ ՝S-|8Vu>s)UQW[>L05o;;+XC0JggJ|翳.Py>Y6۸P6Ւp9*AaSK 'C\rm|w#[(^CE|4QEgJ#-ybڷ}|% "u?_l[@=Su?_lz hY !xݝ\Un8`)Bn+mbBƲ4km]hB-٬K)4U"?%Qcb*X7LgϾAv;>8ss{=BCSBcZkBˮXB!H-sɾ6a sEj:m͡Z!q7,kt}V1~ :yD{|zJ acmA|bMd˰dcwu&x1iߐ&7%D~/~372'TllKȮU)֐U;ǠX3 Tק]#kݨ~fmc $3tKoƏoUȰØZp&W# ׽6ckӀiFnuyfq8ߌo\KfXbV{nmvfYZp{f| ؈g 3A 1`c-6[I}9ոs}ܠuΑ~sM?Gzl [G" sYk(qxoQi:3\Dֈ$ܜ꬟/-W?G~fLj `FOWXF ^&[Q$$CͳeFUs*~dˍ!۬} 6>68φ}k2>@1ۀ [S50(YN;^Ըt]ɻ{6fK-x J!}HE.2φ!`K~dLu[v|"ogA_gh}!*z< C[&AHQy[|Ɩn;HGSe͖tBN_ȼ-O²njաJfJAeYwU&jސq6G7l[`3>V9،l`cOop6c8b=،o q6cEf| ~++G*f^؈o`3>l Cf| X`c1ZSLޡkyΓbnSD!ᬭ_Dl`cOeSB^ 6cٟ~ 6co5WF6r ʊo_&boК5l{g`#3F 1`c]u 6cklO5Q7?y0UȮVDsDu.]\cfrBK_'Sy(EUzƖUaOGصl AdpM_sy[|__<=|TUk&?k~دFoUWUg\7Nql`3:f| ~#|l7rVZ!LUM^3f| ؈`#.:1`c6ϩ6jns#*Ŏ_WD0Qyx,??s|E^W$lѣH]z?M΍~qǝ7M΍^qǝ7 ;'aɹO>#CN>S[z{2[ȹ|Hw{`Hm'y[|-|7͎q"}{[|_E|ǞpʲJx Qs$ò_xfhy%?_Z8،Uu5o`c/16qC^ɾ6y߈A`#1l `3>!LޙJ&S؈o`3>l Cf| X`c1ZST5 bתMZ~<"&ғ{H'_sdl㜏; rn"}!*ґ&^?2oϑj(/qUQ_[g?ʲJx Qs$B>6GŃy%q?_Z8،%{)Kco7uσ1l`3>slෲb\a"Si"C/}DQIF}Gq_x#0OxE/^/2;Oo"=y;/y_b봏y/:UOK_y[|_HD/]&T%_ '?UG>b7#voKG1X™(Xp%{,7/82y(K|_E>PA-wUjMV^L:YmpRmY,}qt\{WJ{J2S1l`^0^զ?ol؀1~{,ö(9-،M<>[7Ƽ1~m[~ndl8ap~YycXbƙ9~a7cy8gL?f)Y`ll7s>،᜚sBqn6ca57{`11{[9*&=[{9ad۶8Î?<9^+Xeާ jފXod]w2l|6c&g7glxm4a6X+w t*o0˜ |3,1bF~~J_S{[8f<ߌ[ƻ*'#S#bL/SɘC  ~1ba\ϻ>kE|#e| ~~3>fX76h s6>sҀ_n։zv:mꞇZs;)=硖âC=Bx핃7tkz_ʸh6oU}Pz}<|kW=_ƚ#NyJ geu U:V_vŢ?YU"eXve=F܀aA@=9Xve=F܀ao hY x]]Us[i- )vJE!F3uSi;_#&&1Єj 1&ȓ_4x߹gY= ]^{3BT$\m :?n arsm!4ݒ|S9tUcザpR@X+I$_!)t0\ n${I),U"}ꫛ5qU9JQ_);g]U,|j]s2!u7(Wi'0FÖw5OǾr=65MJrl9ҽ O:v mo|{hv\N|-E! ,yXl\%BA(LQ{>nyî)4DdaUzdCH05tốO5SEqH$wJJkm GmtH$%I":1o Un ʺ;ܮۤ{>! *2$=YOYQZߩVzqqWZqɖ-*˒ orȸf|l/!qSŸj;VzB}0cqfeUj axf>>H<{vcj^^VsjՖߤvݶpOjFwFDL?].~/\Z&[Fw^idU6 G_fT#kt7rgN'5:f׌wy_c81ccoiWZO3'ۦ~ңoJ5,eoƴRO31 !̛NEYI mm+YZrɖ+P,p?$?kĹl$擯MڙT=ot} y:3Dg$#ڗ/ qg6֜ۖc!E漙>o^bO ~pnlZm׀gIHJ]RspG$?-HudUx]?h'[k֟ڦoٟ.D=S`{!k=QM0qEUaπA%l0pn0 Ò/-#6pUYx9}&睇s[6Tyc-"n[Oy&ag{D-#m\ֈ#xߪ`W6>:SO >^&$O$ե k1U$?4] $}n5y 7c>-L{np3}~{VDm^$^FIf/l,a gb5bP^l՛Jy 1bp[Nx'{|lw^l-M\qyyz>A'{|l6lx̼]61>b>*lc -*b[*+*q%21?ɸ n>n7#x7cg#8+fz ~#wop3=qnÍsn7bx7c91fz ~(G_T7n${gp#3F 1pc_} 7cڇ{n5ֲRFJCxHH*ȷY.:K];6 fcb fړ&^ݻ:3p-F&aۂO5pJω'fο0)f%x8Zs6se_6;w.>ʊJtgs$B^ 7c8sn73ȫfz ~ g"LoW< 7k߈kp#1np3=U'boО5nK; n73B 1pc_} 7cڇ{n5SȫUr%̝'jlM;Du.֡=eUmK!p.} HJDՌ fYy|e{<ܺ..M߻n8$R5kN.||lǯ 3 O>5iB<lM >fik%]!ISB9(<>9}ac}ՄkګR[nV,?΁E*+*5-QpIqc7g8v@؟p!{2~7Kq~F\98Lopl17rp3F7c[E1l8{Ri:EvP3B 1pc_} 7cڇ{n57S kmgsP)5ߒ`;69U:dsJ.H .9.} HZcU\g&c^.֨n${\rp;7 [OOȌ] ǪXJ >9{0pMϘl{|lM >/farWCrPbc!Ϧ/rp6?WMXwrV_SYQi<7ɸN,OQp3=?F7cnp3=F7cg98fz ~#n7 wVQ|8{K؋}|V&7cF̀1n} 7)Lkn>rY̝TJPL*QuhlOFgKqK_UӜB DzUR(JR9,!cr1y6睇'fgOߦ/>GQއO >9{p }L{|lM >/fk߃CgJƈg9 &D+іUDqUVTkZB$N,gLoOy 7O߈ p#1np3=F7cy;fz ~('N*MF| =n Cfz ؗpc^sͭԅx~P>Tej^QK/%3HF$T|L5²1]ow#a|wGƗhE3clg3:43ŏg`֗~S5_*f<[ڐLxg` \:n";e {7Ϲ yyϪ~.g`;7<ޛs.<{|l>Fm{U҇ Ϲ y&DnEuxMN~J~:3GL">3>x}8[fgFmw{}7{&7ִ4E;Kbz l'G󃒡LxD_}aUN"!VY:x:;(-ɸl3xF1n1E7c2x7cϲpn7b8fz ~#Ín*g-^uOr2xK}hi/Ş<;v}UޭrP23l 1OVCG)\xKU黓x貴~_urX5}f};oOXy"Au>zٸ3m^}&e?[U8{>rh Z~L.QyT>mO6:˾㭦D!I|W}jMVװ[63H׭QpCg,W;WI8xB3 A@@  J5KEY PERFORMANCE INDICATORS FOR UNBUNDLING & BITSTREAMSLA Total Provisioning Timer Repair timer End User lineday+1Average Validation Timer WD% Validations SLA Respected%Average Installation Timer% Installations SLA Respected'Number of working days until 95% 'done''Number of working days until 99% 'done'.Number of installations/single line migrationsFirst time rightCustomer absentAppointment Kept Basic RepairAverage time to repairWH,% trouble tickets closed with respect of SLATime to repair 90% of casesTime to repair 95% of cases ISLA Repair Definition Granularity Per productRelevant Products`BRUO with voice, BROBA ADSL with voice, BRUO ADSL without voice, BROBA without voice, BROBA SDSLUnity Working days Number '#'Customer AbsentpWorking days (WD) : as published in the Belgacom BRUO and BROBA ADSL II reference offer and related "SLA" annex. % Trouble Tickets closed in SLA ;% of trouble tickets that were solved within the SLA timersReturn#3Working days - cumulated % rounded off to 1 decimal0Number of installations & single-line migrationsXNumber of installations and single-line migrations delivered during the reporting periodPercentage of installations that were provisioned correctly, based on total amount of provisioned installations during reporting period.Time to repair 90% of incidentsTime to repair 95% of incidents Time needed between the opening and closing of 95% of the justified trouble tickets. This requested value is obtained by sorting the trouble tickets by the number of hours it took Belgacom to close them. The time needed to close 95% of them is calculated as follows:% of justified trouble tickets% Validations respecting SLA% Installations respecting SLA% of field visits where customer wasn t present at technician's arrival at end-user s premises for installation of the end-user line.IAverage time between the opening and closing of justified trouble ticketsTime needed between the opening and closing of 90% of the justified trouble tickets. This requested value is obtained by sorting the trouble tickets by the number of hours it took Belgacom to close them. The time needed to close 90% is calculated as follows, using, e.g., 487 ticketsPercentage of justified trouble tickets opened during the reporting period, based on the number of trouble tickets opened during that period.$Global for all BRUO & BROBA productsDecision BIPT, 11/2007 ^Global for all BRUO & BROBA product were a visit date is booked for an end-user premises visitWorking Hours (hh:mm)$Unbundling & Bitstream - With Visit BRUO _ BROBA II ADSL BROBA II SDSLBRxx5BRUO , BROBA II ADSL , BROBA II ADSL2+, BROBA II SDSL10 working daysSLO)Working days - cumulated % with 1 decimal% of field visits respecting the due date (i.e. committed appointment date given with validation message). This applies to all orders with a committed delivery date within the reporting period.The average lead time between the OLOs' sending of the  XML Order message and the OLOs' receipt of the  XML validation message for installations with a need of an end-user premises visit.\% of validations that respect the SLA timers based on cases with an end-user premises visit.The average lead time between the OLOs' sending of the  XML Order message and the OLOs' receipt of the  XML done message for validated orders subject to standard SLA timer and based on cases with an end-user premises visit.^% of installations that respect the SLA timers based on cases with an end-user premises visit.[Number of working days required between the OLOs' sending of the  XML Order message considered validated and the OLOs' receipt of the  XML done message , until 95% of these orders are processed as "done" based on cases with an end-user premises visit. The requested x% value is obtained by sorting the cumulated volume of "done" messages sent per working day, based on the total volume of fulfilled orders subject to standard SLA timers and executed during that same period (Month). The reported x% value is directly related to the WD when x% is reached. E.g., for a volume of 44,853 fulfilled orders+Number of working days required between the OLOs' sending of the  XML Order message considered validated and the OLOs' receipt of the  XML done message , until 99% of these orders are processed as "done" based on cases with an end-user premises visit. The requested x% value is obtained by sorting the cumulated volume of "done" messages sent per working day, based on the total volume of fulfilled orders during that period. (Month) The reported x% value is directly related to the WD when x% is reached. E.g., for a volume of 44,868 validated orders  March 2010R vp#yBܐ2 ; AccB  .  dMbP?_*+%&?'?(?)?M\\a02009.bgc.net\P02PLD-446P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" 8XX??&U} } _}  } } } `} }  @ XYJZ Y@@@XYY Y Y Y Y YYYYYYXYYYYYYXYYYY  I  4 7  |8 {: {; |< t u q> q> q> q> [F ? r r r rGGG \H]]^__x~ ? ` aZ@ `@`g@ ^@@Yo^M>?II?~ ,@ b d ` `?}'}'?88?~ .@ e, S@`R@#~j? \]]kkl~ &@ ` a w9 w9 w9~ (@ n f v9 v9 v9oooppp> 0F0^^h6,jfR,bjjj\,^^   o(    RA??Picture 4]&` >@Aנ Bw 8yK AVTAVT8 yK VSRVSR8 yK AITAIT8 yK ISRISRL yK  NOWDU95D NOWDU95DL yK  NOWDU99D NOWDU99DDyK NOISLMNOISLM8yK FTRFTR4yK CACA4yK AKAK<yK ATTRATTR@yK TTCISTTCISHyK TTR90OCTTR90OCHyK TTR95OCTTR95OC@yK ONWTTONWTT<yK ATTRATTR@yK TTCISTTCISgg  >c">  dMbP?_*+%!&CKPI - UNBUNDLING & BITSTREAM&C&A&?'?(?)?M\\ACL102PRN3\P02PLD-621P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" dXX??&U} } @>} 1>              @   @~ H? I X# J yB L K L y= L K MNH@ D O- X# J yC L K L y= L K MN H@ D I X# J PD L K L y= L K QRH@ D  O. X# J yE L K L y= L K QRH@ D I X# J SF L K L y= L K% QRH@$ D I X# T SGDwl*????? !"# $@ %@&'() * +,-./ 0 1@2345 6 79@89:;<+@=@ L K !L !y= "L "y@ #QR$H@* D $I& $X# %J %K' &L &K 'L 'y= (L (K )UK*H @0 D$ *I *X# +J +K( ,L ,K3 -L -y= .L .K /UK0H"@6 D* 0I 0X# 1J 1P/ 2L 2y5 3L 3y= 4L 4K 5UK6H$@ D0 6I 6X# 7J 7PA 8L 8y5 9L 9y= :L :K ;VW < < =VW@D????  W 6  -(   + RA??Picture 1-~K]&+` g , RA??Picture 2H]&,`  - RA??Picture 4$>>]&-`}H>@}} <<w DyK ReturnReturnDyK ReturnReturnD yK ReturnReturnDyK ReturnReturnDyK ReturnReturnDyK ReturnReturnD$$yK ReturnReturnD**yK ReturnReturnD00yK ReturnReturnD66yK ReturnReturnggD    dMbP?_*+%!&CKPI - UNBUNDLING & BITSTREAM&C&A&?'?(?)?M\\ACL102PRN3\P02PLD-621P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" dXX??&U} } ?} 1          @P @  U@ @  ~ H&@ I X# J K0 L K L y= L P6 MNH(@ D O! X# J P" L K L y= L K QR H*@ D I) X# J S1 L K L y= L P6 QRH,@ D  I* X# J S+ L K L K L P6 QRH.@ D I, X# J P2 L K L y= L K UK@D*????  K p0 X(     RA??Picture 3r5]&`   RA??Picture 4 ]&` >@w DyK ReturnReturnDyK ReturnReturnD yK ReturnReturnDyK ReturnReturnDyK ReturnReturnggD   !"#$%&'()*+,-/Oh+'0HP`t CWS-CCA id087585Microsoft Excel@m@r@F՜.+,D՜.+, PXl t| c Belgacom  BRxx WVisit ProvisioningRepairAITAKATTRAVTCAFTRISRNOISLM NOWDU95D NOWDU99DONWTTReturnTTCISTTR90OCTTR95OCVSR  Worksheets Named Ranges 8@ _PID_HLINKSA@TTCISATTRONWTT3" TTR95OC6" TTR90OC TTCIS ATTRak AKcaCAftFTRkqNOISLMUV NOWDU99DYV NOWDU95DisISRaiAITvsVSRavAVTt~ Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Return F&Microsoft Office Excel 2003 WorksheetBiff8Excel.Sheet.89qCompObj.r