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This requested value is obtained by sorting the trouble tickets by the number of hours Belgacom took to close them. The time needed to close 90% of them is calculated as follows, with, e.g., 487 ticketsTime needed between the opening and closing of 95% of the justified trouble tickets. This requested value is obtained by sorting the trouble tickets by the number of hours Belgacom took to close them. The time needed to close 95% is calculated as follows:Percentage of justified trouble tickets opened during the reporting period based on the number of trouble tickets opened during that period.Appointments Kept% Validations respecting SLA% Installations respecting SLA% of field visits where customer wasn t present at technician's arrival at end-user s premises for installation of the end-user line.% of field visits respecting due dates (i.e., commited appointment date given with validation message). This applies to all orders with a committed delivery date within the reporting period.IAverage time between the opening and closing of justified trouble tickets$Global for all BRUO & BROBA products_BIPT Decision - 11/2007^Global for all BRUO & BROBA product were a visit date is booked for an end-user premises visit Working days Working Hours (hh:mm)&Unbundling & Bitstream - Without VisitBRUO The average lead time between the OLOs' sending of the  XML Order message and the OLOs' receipt of the  XML validation message for installations with no need of an enduser premises visit.W% of validations that respect SLA timers based on cases with no enduser premises visit.]% of installations that respect the SLA timers based on cases with no enduser premises visit.?Number of working days required between the OLOs' sending of the  XML Order message considered validated and the OLOs' receipt of the  XML done message , until 99% of these orders are processed as "done" for installations with no need of an enduser premises visit. The requested x% value is obtained by sorting the cumulated volume of "done" messages sent per working day, based on the total volume of validated orders received during that same period. The reported x% value is directly related to the WD when x% is reached. E.g., for a volume of 44,868 validated orders  BROBA II ADSLBRxx5BRUO , BROBA II ADSL , BROBA II ADSL2+, BROBA II SDSLThe average lead time between the OLOs' sending of the  XML Order message and the OLOs' receipt of the  XML done message for validated orders subject to standard SLA timer and for installations with no need of an enduser premises visit.ZNumber of working days required between the OLOs' sending of the  XML Order message considered validated and the OLOs' receipt of the  XML done message , until 95% of these orders are processed as "done" for installations with no need of an enduser premises visit. The requested x% value is obtained by sorting the cumulated volume of "done" messages sent per working day, based on the total volume of validated orders subject to SLA timers and received during that same period. The reported x% value is directly related to the WD when x% is reached. E.g., for a volume of 44,853 validated orders8 working daysSLO August 20097813R@ e*Z' Ҡ hccB   pK}  dMbP?_*+%&?'?(?)?M\\a02009.bgc.net\P02PLD-621P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" 9XX??&U} } _}  } } } } } } p@ X@Y@ @@@@X@@ @ @ @ @ @@@@@@g@@@@@@X@@@@  ~u J B 8}v <  p= kC kD?  i jj gH gH gH?  @A AI h h h? BBB?  TUUVVV? ~ ? W X?`@_@ z~ @ Y ~ ZX@ oӼ? oa4? o$(~k? z~ @ Y r [ x@H@@@ ~ @ Y r~ [W@ ǘ? F%u? D9? y~ @ Y r~ [ @ nK nL nL y~ @ \ s d2@x(@ wM wM TUU^^ ~ @ W t@t@!t@ DD ~  @ Y rX9v?  ~ "@ _ r ~ $@ \ s  TUU`` ~ &@ W X{[[?{'}'}?~ (@ a Zo-?ooʡ?~ *@ Y r[~ |@@@|UUUUUU?~ ,@ Y r[|-؂-?|?>?~ .@ \* s]qoʡ?q}?5^I? TUU``~ &@ b X m7 m7~ (@ c d l7 l7eeff>U 0N.tt~6Hxl~v0nVVDXXTXX*PP7R@=C@([ [PQ"i@o@(  QPH0(  >@KB8yK AVTAVT8 yK VSRVSR8 yK AVTAVT8 yK ISRISRL yK  NOWDU95D NOWDU95DL yK  NOWDU99D NOWDU99DDyK NOISLMNOISLM8yK FTRFTR4yK CACA4yK AKAK<yK ATTRATTR@yK TTCISTTCISHyK TTR90OCTTR90OCHyK TTR95OCTTR95OC@yK ONWTTONWTT<yK ATTRATTR@yK TTCISTTCISgg  ?UB  dMbP?_*+%!&CKPI - UNBUNDLING & BITSTREAM&C&A&?'?(?)?M\\ACL102PRN3\P02PLD-621P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" dXX??&U} }  5?+0  +0      +0   +0  H0@ H0@~ C? D S% E F> G F G FE G F: HIC@ D J1 S% E F? G F G FE G F HI C@ D D S% E KF G F G FE G F LBC@ D  J2 S% E F@ G F G FE G F LBC@ D D S% E MG G F G FE G F& LBC@$ D D S% N MADwl*????? !"# $H0% &@'() *+0+ ,-./ 0+01 2345 6+07 89:;<*@=>h G F !G !FE "G "F& #LB$C@* D $D) $S% %E %F' &G &F 'G 'FE (G (F )OF*C @0 D$ *D *S% +E +F( ,G ,F6 -G -FE .G .F /OF0C"@6 D* 0D! 0S% 1E 1K3 2G 2F9 3G 3FE 4G 4F 5OF6C$@ D0 6D0 6S% 7E 7K4 8G 8F9 9G 9FE :G :F ;PQ <"< =PQ >RRBX????  Rp *X(   ) RA??Picture 5<]&)``e * RA??Picture 6 -]&*`]e>@]] <<DyK ReturnReturnDyK ReturnReturnD yK ReturnReturnDyK ReturnReturnDyK ReturnReturnD$$yK ReturnReturnDyK ReturnReturnD**yK ReturnReturnD00yK ReturnReturnD66yK ReturnReturnggD  P  dMbP?_*+%!&CKPI - UNBUNDLING & BITSTREAM&C&A&?'?(?)?M\\ACL102PRN3\P02PLD-621P( 4dXXA4P!Xerox WorkCentre Pro 128 PCL 6L@ dH , Times New Roman  p_0" dXX??&U} }  5+0  +0     +0 L@ +0x@ +0 f@~ C&@ D S% E F5 G F G FE G K; HIC(@ D J# S% E K$ G F G FE G F LB C*@ D D, S% E M- G F G FE G K; LBC,@ D  D+ S% E M. G F G FE G K; LBC.@ D D* S% E K/ G F G FE G F OF "B X*????   0T (    Q RA??Picture 7u]&Q`\ R RA??Picture 8p]&R`Ve S RA??Picture 9h]&S`]e T TA??Picture 10$ n]&T`@be>@@bBb DyK ReturnReturnDyK ReturnReturnD yK ReturnReturnDyK ReturnReturnDyK ReturnReturnggD   !"#$%&'()*+,-/Oh+'0HPh| Julian Masoin id073460Microsoft Excel@Q 6@@??:@՜.+,D՜.+, PXl t| g Belgacom  BRxx WoVisit ProvisioningRepairAKATTRAVTCAFTRISRNOISLM NOWDU95D NOWDU99DNOWDUDONWTTReturnTTCISTTR90OCTTR95OCVSR  Worksheets Named Ranges 8@ _PID_HLINKSA@TTCISATTRONWTT3" TTR95OC6" TTR90OC TTCIS ATTRak AKcaCAftFTRkqNOISLMUV NOWDU99DYV NOWDU95DisISRavAVTvsVSRavAVTt~ Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Returnt~Return F&Microsoft Office Excel 2003 WorksheetBiff8Excel.Sheet.89qCompObj.r